tag:blogger.com,1999:blog-11599526.post7413738177364765254..comments2022-12-15T20:47:08.015-08:00Comments on Looks Good Works Well: Update: Yahoo! Account Fixed or "The Awful Face of Customer Service"Bill Scotthttp://www.blogger.com/profile/12024727845077253669noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-11599526.post-16717844092487537722009-03-20T08:29:00.000-07:002009-03-20T08:29:00.000-07:00Yahoo customer service is the most pathetic, usele...Yahoo customer service is the most pathetic, useless, and impersonal system I have ever dealt with. Was a customer for five years. There was a problem with my yahoo geocities site and they simply deleted it with all of my e-mail accounts! This was a kids site! I could not get in touch with anyone, was promised call backs, replies to e-mails -- but nothing, only frustration. Never even got a reason for the deletion. Even my "yahoo advocate" said he couldn't tell me anything. AVOID YAHOO - they could care less about you.Anonymoushttps://www.blogger.com/profile/03384059807185870046noreply@blogger.comtag:blogger.com,1999:blog-11599526.post-84187933768812573972009-01-17T19:36:00.000-08:002009-01-17T19:36:00.000-08:00I'm finding it hellishly impossible to send an...I'm finding it hellishly impossible to send any kind of comment to most organizations like Y'. I'm getting real fed up with all press & media who feed their highly biased garbage to the internet and everywhere else, but try and contact them??!! No way!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-11599526.post-14473853547955478132008-11-16T21:23:00.000-08:002008-11-16T21:23:00.000-08:00Google did resolve the problem finally, and then i...Google did resolve the problem finally, and then in a separate email, asked for my feedback on their performance. I politely gave it to them.Dave Briccettihttps://www.blogger.com/profile/13886920025636517841noreply@blogger.comtag:blogger.com,1999:blog-11599526.post-53520469957059461422008-11-12T23:27:00.000-08:002008-11-12T23:27:00.000-08:00Hi Bill. I'm going through something similar with ...Hi Bill. I'm going through something similar with Google Analytics. Through some bug in the web app, I have two accounts, one of which shows up as "null" and throws an error—not quite a stack track but close—when I try to delete it. I've had three responses from analytics support, and in each response they have assumed that I have made an error and they clearly haven't even tried to view my accounts. Their algorithm for answering must be: "The user has made an error. Find the most likely user error remaining and send the canned text for that situation."Dave Briccettihttps://www.blogger.com/profile/13886920025636517841noreply@blogger.comtag:blogger.com,1999:blog-11599526.post-8713445277864664912008-10-22T05:26:00.000-07:002008-10-22T05:26:00.000-07:00I have also have a bad experience with my experien...I have also have a bad experience with my experience with emailing Yahoo. My e-mail adress was deleted ans i couldn't activate it.<BR/>I have done all my best to activate it and tried, tried.. but no result(i don't know why)<BR/>Sadly all my messages and most of all my contacts was deleted.<BR/>So an advice : avoid using YahooAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-11599526.post-85569842169098340832008-10-21T14:56:00.000-07:002008-10-21T14:56:00.000-07:00Funny thing about how hard large corporations work...Funny thing about how hard large corporations work to get a handle on customer service. Thousands of dollars are spent on automated voice direction systems which properly route customer service requests to the appropriate department... in theory at least. We just moved, and so I had to change the service address for our Satellite provider, telephone, garbage, electric, gas, etc. While some systems worked just fine (for very simple requests) others were in fact quite dismal. <BR/><BR/>One week later, we have: garbage (but not recycling), an extra Satellite tuner (which we did not order, but will be charged for - even shipping fees if we send it back), our gas is fine, electricity is fine, phone is messed up (old line not forwarding to new one as requested - and turned off three days early).<BR/><BR/>So - my point is this: I totally agree with you, Bill. But the problem is so far-reaching I wonder: Will we ever get to a point where Customer Service is 100% effective? Or at least competent?Unknownhttps://www.blogger.com/profile/12532194884702297243noreply@blogger.com